Refund Policy
Refunds
Refunds following the termination of a user agreement are conducted as follows:
- Refunds are not issued for services past the date of agreed use.
- Refunds are not given to users whose violated the Terms and Conditions of their own volition.
- Additional fees incurred during checkout are not refundable.
- Previously expended payments (payments made for services received in the past) are not refundable.
Regarding refunds for unused funds:
- If paid services are used once or more during the current pay-period, the current month’s payment will be considered as expended. Not including expended funds, any funds paid in advance for future months will be refunded.
- If more than 30 days have passed since the date your subscription was billed, a refund cannot be issued, regardless of whether you have used our services. You may get a prorated refund, and the amount will be calculated based on the unused months left on your subscription plan.
- The refundable amount is equal to the standard monthly payment amount stipulated in the financial agreement made when funds are first added. This is regardless of any promotions the customer applied when entering into the contract, and all customers will be subject to the same refund calculation method.
- For example, a customer who purchases a regular $90 price per-month yearly subscription plan, and a customer who purchases the same plan at a promotional price of $50 price per-month will both have the regularly contracted $90 per-month deducted from their refund depending on how many months have passed.
- In the case of a refund request, if your account balance is less than zero, the contract will be terminated without a refund and you will be notified.
- Separate from the monthly payment, the "account setup fee" will not be refunded if 14 days have passed since you made the account.
User rights and obligations
You have the right to use the provider services at your own discretion, except in the case of agreement cancellation, terms of use violation, or in situations not covered by the provider’s limitations of liability.
You may contact the provider about service related issues or questions, however the provider is not bound to respond to all inquiries.
As customers it is your right to demand that services be properly rendered according the terms of service and applicable laws.
Users are asked to alert the provider if they encounter any technical issues or critical weaknesses in the service.
You must be truthful in your submission of personal information and contract signings. If you register false or incorrect information, you may forfeit legal rights, and the provider will not be liable for any damages incurred.
If personal information that is essential to the usage agreement changes, such as your email address, you are responsible to update the relevant information on the provider website.
You are responsible for maintaining the confidentiality of your login and password information. The company will not be held liable for any problems caused by negligent management of this information.
You affirm that you will comply with the Terms and Conditions of the user agreement. Provider Obligations HongchenStore provides services in good faith according to the stipulations set forth in this agreement.
The provider is required to maintain and repair equipment, and in the event of a failure or service outage must do their best to make speedy corrections and preserve user data.
The provider must establish a security system to protect your personal information and comply with the privacy policy.
We strive to ensure a convenient experience for you while we keep our end of the Terms and Conditions agreement.
Limitations of Liability
The provider will not reimburse users for any failure that occurs during regular use which directly or indirectly result in damages. You should be aware of the possibility of failure and the limitations of the service and should plan and use the service accordingly.
The provider has no obligation to store and manage the user's usage history, and users must back up needed usage history regularly.
The provider shall not be liable for any specific content that is not determined by the details of the user contract.
The provider shall not be liable if services cannot be provided due to war, natural disasters, national emergencies, and/or other technical defects that are outside of the provider’s immediate power to resolve.
The provider shall not be liable for the interruption/failure of services due to reasons attributable to the user.
The provider shall not be liable for any damages incurred to the user due to outages and/or problems occurring in ISP or mobile provider networks that prevent users from accessing services.
The provider shall not be liable for any process of data reuse. You will be responsible for the legal consequences that occur in the process of data reuse.
Users of the free service are not eligible to receive compensation for any damages. However, in the case of damages incurred due to the company's intentional or gross negligence, legal steps for recompense or settlement may be taken.
Personal Data and Intellectual Property
The provider is obligated to protect user information, as stipulated in the Privacy Policy, however we may use information collected during regular operations to improve the service's algorithm, quality control, and customer service.
The provider does not use user information entered by the user without permission and only sends promotional emails if users agrees to receive them. We may collect user PC specification information to detect errors during service and provide greater stability.
You acknowledge and agree that the Company and its licensors retain ownership of all intellectual property rights of any kind related to the website and service (except for user content, third-party content, and public domain content), including applicable copyrights, trademarks, and other proprietary rights. HongchenStore reserves all rights that are not expressly granted to you under these Terms and Conditions.